Dylog
UNIFIED MESSAGING FOR WHOLESALE DISTRIBUTION

One conversation hub for AI and human support

Bring customer conversations from supported digital channels into one unified messaging hub. AI handles routine requests, while representatives can step in with the customer, product, and conversation context they need

Respond faster. Preserve context. Deliver one connected customer experience.
See it with your catalog
Sales ConnectUNIFIED MESSAGING
Website chatSMSTeamsFacebookInstagram
MEMark EllisonValley Mechanical — SMS
LIVE REPRESENTATIVE
MARK — CUSTOMER

Do you have the replacement pump we ordered last year? The original has been discontinued.

DYLOG SALES AGENT

I found the previous order and an approved replacement. It is available at your local branch.

APPROVED REPLACEMENTTaco 0015e3 Circulator3 available locally
EMILY — INSIDE SALES

Hi Mark. I have the previous order and replacement open. I can confirm the voltage before preparing your RFQ.

Reply with full context available...
SMS — DYLOGValley Mechanical

Your approved replacement is available locally.

Continue with Emily

Customer conversations are spread across too many channels

Customers choose the channel that is convenient in the moment. Sales Connect keeps those interactions from becoming separate, incomplete customer journeys.

BEFORE SALES CONNECT

Five channels become five disconnected inboxes

Website chatProduct question

Account context missing

SMSAvailability request

Conversation not assigned

TeamsPricing question

Previous message not visible

FacebookCustomer follow-up

Response delayed

InstagramRequest for help

Customer repeated information

Employees reconstruct one customer journey across separate tools.
WITH SALES CONNECT

One organized conversation with a clear owner

ME
CUSTOMER PROFILEMark Ellison — Valley Mechanical
EMILY ASSIGNED
Product question captured09:14Availability requested09:22Account pricing checked09:31Representative joined09:34
Status
In progress
Priority
Quote requested
Context
Customer + product + order
One shared history remains available as the conversation moves.

Bring every supported digital channel into one team workspace

Representatives can manage, research, and respond to customer conversations while keeping customer identity, product context, and active quotes or orders in view

ASSIGNED TO MECustomer conversations
MEMark EllisonValley Mechanical — SMS
Escalated
Today — shared conversation
MARK — SMS

I need an alternative to the discontinued circulator pump from our last order.

DYLOG SALES AGENT

I found the prior order and two compatible replacements. The approved Taco option is available locally.

MARK — SMS

Can someone confirm the voltage before I order?

EMILY — INSIDE SALES

Hi Mark. I have the previous order and the replacement options open. I can confirm the electrical requirement with you now.

Reply with customer context in view...

AI handles routine requests. Your team is available when it matters.

Observe and support AI-assisted conversations, then join or take ownership with the complete conversation and useful context intact.

Monitor

See the Dylog assistant working without interrupting

A representative can follow the request, research progress, and confidence signals while the customer remains in the same conversation.

Observe conversation
MEMark EllisonValley Mechanical — SMS
MONITOR
MARK — CUSTOMER

I need an alternative to the discontinued circulator pump from our last order.

DYLOG SALES AGENT

I found your previous circulator pump order and an approved replacement. I am checking local availability.

Customers do not start over. Representatives start informed.

Sales Connect assembles the permitted customer, product, order, and open-work context available from configured systems, with source and freshness indicators for representatives.”

MEMark EllisonValley Mechanical — SMS
HANDOFF READY
  1. Product requirement captured
  2. Previous order found
  3. Compatible replacement identified
  4. Local availability checked
  5. Draft RFQ prepared
Customer remains in the same conversation
AGENT BRIEFINGPrepared before the representative joins
Customer need
Replacement pump for an existing system
Products considered
Three compatible options reviewed
Recommended option
Approved replacement available locally
Open question
Confirm required voltage
Suggested action
Verify specification and review draft RFQ

Connect supported digital conversations to the sales or service owner

Give customers the convenience of supported messaging channels and the confidence that knowledgeable human support is available when needed.

Respond faster

Bring supported digital messages into one shared workspace so requests can be identified and assigned sooner.

Reduce channel fragmentation

Manage supported messaging channels through one organized customer conversation.

Improve representative productivity

Keep the conversation, customer, product, and commercial context together.

Strengthen AI-assisted selling

Let the Dylog assistant handle routine work while representatives stay visible and available.

Improve customer continuity

Preserve context when customers change channels or request live assistance.

Deliver consistent service

Give the team one shared conversation history and approved business context.

  1. Customer message
  2. Dylog assistant
  3. Human support when needed
  4. RFQ or order
CONVERSATION SUMMARYValley Mechanical — replacement pump
  • Customer question resolved
  • Approved product selected
  • Pricing confirmed when authorized
  • Draft RFQ prepared
  • Sales representative assigned
ECASSIGNED REPRESENTATIVEEmily Carter — Inside SalesREADY TO CONTINUE

One customer conversation. One shared context.

Bring website chat, unified messaging, AI-assisted workflow visibility, and human support together in one digital branch workspace.

See how Sales Connect would route and hand off one of your customer conversations

Review supported channels, identity context, routing, and the information a representative receives at handoff.

Request a tailored demo