Dylog
AI AGENTS FOR WHOLESALE DISTRIBUTION

Make every digital channel work like your best branch

Dylog connects product discovery, digital commerce, emailed RFQs, and customer conversations, helping wholesale distributors move buyers from question to quote or order faster

One connected digital branch for every customer conversation

See Dylog with your catalog
ONE CONNECTED DIGITAL BRANCH From customer question to sales order

CUSTOMER REQUEST“Can you find the right replacement, quote it, and help me complete the order?”Application and account context included
DylogDYLOG PLATFORM
UnderstandResearchPrepare actionConnect
CONNECTED AGENTSSearch & Discovery AgentAI site search for direct queries. Guided search agents for deeper discoveryCommerce AgenteCommerce workflows from product discovery to order & account workflowsQuote AgentEmailed RFQ converted into review-ready linesSales ConnectUnified sales messaging—conversations with shared context
Connected knowledge

ERP · PIM · CRM · Product content · Documents · Orders & invoices

Available across

Website · eCommerce · Email · SMS · Website chat · Microsoft Teams · Live Sales

Four connected agents move customers from question to order

Start with one workflow or connect the suite as your digital branch grows

Site Search & Discovery Agent

Turn customer language into a validated product match.

Customer requestProduct requirementsValidated match
Learn more

Commerce Agent

Move selected products into a list, cart, reorder, or order.

Matched productsShopping listOrders
Learn more

Quote Agent

Turn supported emails and attachments into matched, review-ready quote or order workflows.

Email + attachmentsMatched line itemsQuote or order
Learn more

Sales Connect

Unify supported messaging and bring in the right representative with context intact.

Shared conversationCustomer contextHuman support
Learn more
SEARCH TO SALESOne connected path from discovery to sales
Ask

Natural-language customer request

Understand

Product intent, application, and account context

Research

Products, documents, systems, and history

Recommend

Relevant products and substitutes

Quote

Pricing or RFQ workflow

Order

Cart, reorder, or order entry

Connect

Live representative with context

AI actions your business can verify and control

Dylog uses approved product and business sources, applies the user’s permitted account context, and routes defined decisions to people when needed. The result is a grounded answer or recommended next step that your business can verify and control.

Question receivedCustomer request and relevant account context
Approved sourcesConnected product and business information
Dylog responseA grounded answer or recommended next step
Human reviewWhen business rules or expertise require it
DylogGOVERNED INTELLIGENCE
Governed Intelligence

Keep useful answers aligned with approved information and human decision-making.

Human review when needed
Source-grounded answers

Ground responses in approved product and business information

Tenant and source boundaries

Keep each customer’s connected data and retrieved content within its configured access boundary

Role and account access

Use the information available to the person and account

Human review

Bring in an employee when expertise or approval is needed

Business rules

Apply configured policies, approval thresholds, and response guardrails

Integration monitoring

Keep connected data paths visible to business and IT teams

Help Customers Find the Right Product Faster

Site Search & Discovery Agent

Turn your website search into an intelligent product discovery experience. The Site Search & Discovery Agent understands customer intent, product specifications, applications, compatibility, and industry terminology to guide buyers toward the right products.

  • Natural-language product search
  • Specification and application-based discovery
  • Product comparisons and recommendations
  • Answers grounded in product data and documentation
  • Fewer dead ends and zero-result searches
Find products the way customers think—not the way catalogs are organized.Explore Search & Discovery
Turn Every Conversation into Sales

Commerce Agent

The Commerce Agent brings complete eCommerce functionality into website chat, SMS, email, Teams, and other digital channels. Customers can research products, view their pricing and availability, build carts, place orders, and request quotes without leaving the conversation.

  • Product research and recommendations
  • Customer-specific pricing
  • Real-time inventory and branch availability
  • Cart and order creation
  • Order status, invoices, statements, and account information
Every digital channel becomes a buying channel.Explore Commerce Agent
Transform Quote Requests into Ready-to-Review Opportunities

Quote Agent

Automate the time-consuming work behind emailed and digital RFQs. The Quote Agent reads customer requests, identifies products and quantities, resolves incomplete information, and prepares structured quotes for your team to review and approve.

  • Extract products and quantities from RFQs
  • Match customer descriptions to your catalog
  • Identify missing or ambiguous information
  • Apply customer pricing and availability
  • Route completed quotes for review and follow-up
Move emailed RFQs to review faster, with exceptions visible and handled by your team.Explore Quote Agent
Bring Digital Conversations and Human Expertise Together

Sales Connect

Give customers a simple way to reach your sales and service teams whenever they need help. Sales Connect brings conversations from across your digital channels into one unified messaging hub, with the customer’s product research and conversation context preserved.

  • Unified website, chat, SMS, email, and messaging conversations
  • Intelligent routing to the right team member
  • Seamless handoff from AI to a live representative
  • Customer, product, and conversation context
  • Faster, more informed responses
AI handles routine questions. Your experts handle the moments that matter.Explore Sales Connect

Become the easiest distributor to do business with.

See how Dylog would handle product questions, RFQs, orders, and handoffs using a representative sample of your catalog

Request a tailored demo