AI Powered Product Search & Discovery
Seamlessly assimilates decades of industry insights into every customer interaction.
Dylog’s Digital Branch Search transforms your organization’s tribal and tacit knowledge into actionable intelligence, making it easy for customers to identify the right products and make confident purchasing decisions.
Commerce Assistant
Enable B2B commerce conversations across sales channels.
Dylog’s Digital Assistant delivers seamless, AI-personalized experiences across web chat, SMS, Microsoft Teams, and more. Help customers find the right products, place orders, and get support while your team benefits from automation, unified workflows, and cost savings.
Dylog Live Agent
Unify live support across channels, empower your team to respond with speed, context, and confidence.
Dylog’s Live Agent solution brings all your customer conversations—text, email, web chat, Microsoft Teams, and more into one intelligent workspace. Equip your sales and support teams with real-time visibility, shared context, and AI-powered assistance to resolve issues faster, personalize interactions, and deliver a seamless support experience across every channel.
Purpose-Built for Distributors
Dylog AI models are purpose-built and fine-tuned specifically for wholesale distributors.
PVF
HVAC
Industrial
Plumbing
Lumber
Construction
Electrical
Machinery
Interested in how Dylog can drive sales, reduce costs, and elevate your customer’s experience?
Dylog allows customers to engage more easily with your business
- Get updates on lead times and order status
- View product specs and attributes
- See pricing and availability
- Request an invoice or payment update
- Build a purchase list or request a quote
- Place a quick order or reorder items
- And much more!
Allow customers to get assistance and place orders FAST from anywhere – on a job site,
in a warehouse, in their car, or at home.
A massive shift is taking place…
$19.4 billion
The volume of sales, voice assistants will process by 2023.
320%
Increase in conversational transactions since 2021!
Customers want answers, not links...
Dylog is built to address the specific challenges your customers face when engaging with your distribution business:
Customers struggle to browse, filter, and search for products on your eCommerce website.
Customers prefer not to wait for a sales or service rep during peak hours.
Customers want to contact you in the manner of their choosing.
AI-powered Virtual Agent elevates customer experience
Engage
Allow customers to engage with you any time, any place
Fast Conversion
Shorten the time to place an order or request a quote
Smart automation
Lower your cost to serve with smart automation
More Business
Sway house accounts to buy more from you
Stand out
Stand out from your competition with better service
loyalty and retention
Increase customer loyalty and retention
And it’s much better than a chatbot!
Typical chatbots and text messaging platforms don’t integrate with your ERP or subscribe to your PIM. So your customers get frustrated because they can’t get the information they need to do their job.
Dylog virtual agent is different! It’s AI powered that understands your business and product data. And it learns from your customers’ actions. So it offers immediate answers when they text or speak a question.
Show me Kohler pull-down faucets with a 10-inch spout reach.
How many of this item do you have on hand?
What’s the lead time for this item?
It’s like speaking to an Amazon Alexa at home, but for B2B. Which makes it easier and faster than other solutions.
Allow customers to connect with you, How they want.
Dylog supports your omnichannel strategy. Customers can engage with you when and how they wish, from wherever they may be.
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Mobile App
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Amazon Alexa
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Website Bot
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Social Commerce
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Google Assistant
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Text Messaging
Your customers can always request a live, in-person interaction, if they prefer, right from the channel of choice. SMS, Webchat, teams...
Seamless Integration with Your Core Business Systems
Dylog is purpose-built for wholesale distribution, offering out-of-the-box integrations with the industry’s most common platforms from ERPs to PIMs to eCommerce systems. This accelerates time-to-value, reduces implementation complexity, and ensures your team is up and running quickly with minimal disruption.
